Insight Center: Publications

Beyond E-Discovery: Using AI to Enhance Client Service in the Legal Profession

Authors: William Gaus and Jason Lichter

May 2019
Beyond E-Discovery: Using AI to Enhance Client Service in the Legal Profession

This article was published online in CIO Applications. It is reprinted here with permission.

In recent years, tools leveraging artificial intelligence (AI) have become increasingly pervasive in the e-discovery world, with terms such as continuous active learning and natural language processing entering the vernacular of lawyers, IT professionals, and clients seeking ways to reduce costs and improve quality. But while technology-assisted review (aka predictive coding) may be the most well-publicized application of AI in the legal community, machine learning and related branches of AI can be harnessed in a variety of other contexts to the benefit of our clients. In this article, we will consider how law firms can extract the most value from AI to help resolve the tension between delivering the high quality legal advice clients demand, while simultaneously keeping fees within clients' tightening legal budgets.

The full article is available at https://e-discovery.cioapplications.com/cioviewpoint/beyond-ediscovery-using-ai-to-enhance-client-service-in-the-legal-profession-nid-3957.html .

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