In light of the rapidly changing coronavirus (COVID-19) situation, Troutman Sanders and Pepper Hamilton have postponed the effective date of their previously announced merger until July 1, 2020. The new firm – Troutman Pepper – will feature 1,100+ attorneys across 23 U.S. offices. Read more.

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Pepper Hamilton Recognized for Client Service in 2020 BTI Client Service A-Team Report

12/05/2019
Pepper Hamilton Recognized for Client Service in 2020 BTI Client Service A-Team Report

Pepper Hamilton was named a "standout" in all five categories of BTI Consulting Group's 2020 Client Service A-Team rankings. The report recognizes those law firms that were singled out by legal decision makers for their prowess in driving superior client relationships.

Pepper was named among the standouts in the following categories:

  • Client investment wild cards (deals with complexity, uniformity of service)
  • Client investment (commitment to help, client focus, understands the client’s business, provides value for the dollar)
  • Client infrastructure (deals with unexpected changes, quality products, legal skills, keeps clients informed, handles problems, meets core scope)
  • Client communication (advises on business issues, brings together national resources, unprompted communication)
  • Client magnets (anticipates client’s needs, innovative approach).

BTI, a leading provider of strategic research to the legal community, based its 2020 Client Service A-Team rankings on more than 350 in-depth telephone interviews with the highest-ranking legal decisions makers at companies across more than 15 industry segments. The report is a data-driven ranking that is sponsored solely by BTI. No law firm or attorney influences the results, submits nominations or provides client names to BTI.

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