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Q. A former employee has posted a negative review about our company on a social media website. Is there anything we can do about it?
A. While social media is a powerful tool for promoting your company’s brand, negative reviews can be equally powerful in affecting the company’s reputation. When the negative review is by an employee or former employee, the review is particularly galling.
Unfortunately, employers have little recourse. While many employees have social media policies prohibiting employees from commenting about the company, the NLRB does not allow such policies to chill an employee’s ability to complain about the terms and conditions of employment on social media. Moreover, the company’s ability to control social media activity ceases once the employee leaves the company or is terminated.
But there are a few things you can do.